Terms of Service TERMS OF SERVICE between Stork ("we" or "Stork") and the customer who orders Stork services ("you" or "Customer"). THE AGREEMENT. Your use of Stork's services is governed by these Terms of Service, the Acceptable Use Policy, and the terms of your Order. When we use the term "Agreement" in any of the Order, Terms of Service, or Acceptable Use Policy, we are referring collectively to all of them. Sections 1 - 29 of these Terms of Service state the general terms applicable to all Services, and Sections 30-34 state additional terms that will apply only if you elect to purchase the particular services described in those sections. If the individual who submits an Order does so on behalf of a company or other legal entity, the individual represents that he or she has authority to bind that entity to the Agreement. GENERAL TERMS 1. Defined Terms 2. Stork's Obligations 3. Your Obligations 4. Access to the Services 5. Service Level Agreements 6. Term 7. Fees 8. Fee Increases 9. Suspension 10. Termination for Convenience; Early Termination Fee 11. Termination for Breach 12. Access to Data 13. Unauthorized Access to Your Data or Use of the Services 14. Disclaimers 15. Export Matters 16. Confidential Information 17. Limitation on Damages 18. Indemnification 19. Who May Use the Service 20. Changes to the Acceptable Use Policy 21. Notices 22. No High Risk Use 23. Ownership of Intellectual Property 24. IP Addresses 25. Services Management Agent 26. Assignment/Subcontractors 27. Force Majeure 28. Governing Law, Lawsuits 29. Some Agreement Mechanics ADDITIONAL TERMS FOR CERTAIN SERVICES 30. Unsupported Configuration Elements or Services 31. Mail Services 32. Service Optimizaton 33. Test Services 34. Services 1. DEFINED TERMS. Some words used in the Agreement have particular meanings: "Acceptable Use Policy" or "AUP" means the Acceptable Use Policy as of the date you sign the Order, as it may be amended pursuant to Section 20 below. "API" means application programming interface. "Affiliate " means any and all legal entities which now or hereafter the ultimate parent of Stork controls. For the purpose of this definition, "control" shall mean an entity, directly or indirectly, holding more than fifty per cent (50%) of the issued share capital, or more than fifty per cent (50%) of the voting power at general meetings, or which has the power to appoint and to dismiss a majority of the directors or otherwise to direct the activities of such legal entity. "Business Day" means 8:00 a.m. - 5:00 p.m. Monday through Friday, United States central time, excluding federal public holidays in the United States. "Confidential Information" means all information disclosed by one of us to the other, whether before or after the effective date of the Agreement, that the recipient should reasonably understand to be confidential, including: (i) unpublished prices and other terms of service, audit and security reports, product development plans, nonpublic information of the parties relating to its business activities or financial affairs, data center designs (including non-graphic information you may observe on a tour of a data center), server configuration designs, and other proprietary information or technology, and (ii) information that is marked or otherwise conspicuously designated as confidential. Information that is developed by one of us on our own, without reference to the other's Confidential Information, or that becomes available to one of us other than through violation of the Agreement or applicable law, shall not be "Confidential Information" of the other party. Confidential Information shall not include Customer Data. "Customer Data" means all data, records, files, input materials, reports, forms and other such items that are received, stored, or transmitted using the Services. "Order" means: (i) the online order that you submit or accept for the Services, (ii) any other written order (either in electronic or paper form) provided to you by Stork for signature that describes the type or types of services you are purchasing, and that is signed by you, either manually or electronically, and (iii) your use or provisioning of the Services through the control panel or through a API. "Personally Identifiable Information" or "PII" means: (i) a combination of any information that identifies an individual with that individual's sensitive and non-public financial, health or other data or attribute, such as a combination of the individual's name, address, or phone number with the individual's social security number or other government issued number, financial account number, date of birth, address, biometric data, mother's maiden name, or other personally identifiable information; (ii) any "non-public personal information" as that term is defined in the Gramm-Leach-Bliley Act found at 15 USC Subchapter 1, § 6809(4), and (iii) "protected health information" as defined in the Health Insurance Portability and Accountability Act found at 45 CFR §160.103. "Services " means the software and services described in the Order and includes any services which you self-provision through the website or which you utilize via an API. "Support" means (i) Stork employees with training and experience relative to the Services will be available 'live' by telephone, chat, or email Monday through Friday, 8 PM CST until 6 PM CST. support is available by emailing support@storkapp.me. (ii) any additional level of support offered by Stork applicable to the specific Services ordered by you. 2. Stork'S OBLIGATIONS. Contingent on Stork's acceptance of your Order, and subject to these Terms of Service, Stork agrees to provide the Services and Support described in your Order. Stork agrees to follow security procedures at least as stringent, in Stork's reasonable judgment. 3. YOUR OBLIGATIONS. You agree to do each of the following: (i) comply with applicable law and the Acceptable Use Policy (ii) pay when due the fees for the Services, (iv) use reasonable security precautions in light of your use of the Services, including encrypting any PII transmitted to and from, and while stored on, the Services (including the underlying servers and devices) (v) cooperate with Stork's reasonable investigation of outages, security problems, and any suspected breach of the Agreement, (vi) keep your billing contact and other account information up to date; and (vii) immediately notify Stork of any unauthorized use of your account or any other breach of security. In the event of a dispute between us regarding the interpretation of applicable law or the AUP, Stork's reasonable determination shall control. Customer Data Security : In addition to the foregoing obligations, you acknowledge that you are solely responsible for taking steps to maintain appropriate security, protection and backup of Customer Data. Stork's security obligations with respect to Customer Data are limited to those obligations described in Section 2 above. Stork makes no other representation regarding the security of Customer Data. Customer is solely responsible for determining the suitability of the Services in light of the type of Customer Data used with the Services. 4. ACCESS TO THE SERVICES . You may access the Services via the online control panel, or via API. Stork may modify the website or APIs at any time, or may transition to new API's. Your use of any API you download from the Stork or website is governed by the license terms included with the code in the file named "COPYING" or "LICENSE" or like caption. 5. SERVICE LEVEL AGREEMENTS . The Service Level Agreement is as follows: 5.1 We guaranty that the service will be available 99.9% of the time in any given monthly billing period, excluding scheduled maintenance. 5.2 You will be entitled to a credit of 5% of the monthly fees for each 30 minutes of downtime, up to 100% of the fees for the montly billing period. 5.3 For purposes of this SLA, "the service" means the Customer Discovery, Mail, and Product Citation services. 5.4 Limitations 5.4.1 You are not entitled to a credit if you are in breach of your services agreement with Stork (including your payment obligations to us) until you have cured the breach. You are not entitled to a credit if downtime would not have occurred but for your breach of your agreement with Stork or your misuse of the Services. You are not entitled to a credit for downtime or outages resulting from denial of service attacks, virus activity, hacking attempts, or any other circumstances that are not within our control. 5.4.2 To receive a credit, you must request a credit by emailing support@storkapp.me within thirty (30) days following the end of the downtime. You must show that your use of the Services was adversely affected in some way as a result of the downtime to be eligible for the credit. 5.4.3 Notwithstanding anything in this Service Level Agreement to the contrary, the maximum total credit for the monthly billing period, including all guaranties, shall not exceed 100% of your fee for that billing period. Credits that would be available but for this limitation will not be carried forward to future billing periods. 6. TERM. The initial term for each Order begins on the date we make the Services available for your use and continues for the period stated in the Order. If no period is stated in the Order, then the initial term shall be one month. Upon expiration of the initial term, the Order will automatically renew for successive renewal terms of one month each, unless and until one of us gives the other a written notice of non-renewal prior to the expiration of the initial term, or then-current renewal term, as applicable. You can send an email to support@storkapp.me if you would like to cancel your account. 7. FEES. Stork will charge you fees in accordance with your Order. Unless you have made other arrangements, Stork will charge your credit card without invoice as follows: (i) for recurring fees, in advance, on or around the first day of each billing cycle, and (ii) for non-recurring fees (such as fees for initial set-up, overages, compute cycle fees, and domain name registration) on or around the date incurred, or on or around the first day of the billing cycle that follows the date incurred, at Stork's option; provided that Stork may wait to charge your credit card until the total aggregate fees due are at least $50. Unless otherwise agreed in the Order, your billing cycle will be monthly, beginning on the date that Stork first makes the Services available to you. Stork may suspend all Services (including Services provided pursuant to any unrelated Order or other agreement we may have with you) if our charges to your credit card are rejected for any reason. Stork may charge interest on overdue amounts at 1.5% per month (or the maximum legal rate if it is less than 1.5%). If any amount is overdue by more than thirty (30) days, and Stork brings a legal action to collect, or engages a collection agency, you must also pay Stork's reasonable costs of collection, including attorney fees and court costs. All fees are stated and will be charged in US Dollars. Any "credit" that we may owe you, such as a credit for failure to meet a Service Level Agreement, will be applied to fees due from you for Services, and will not be paid to you as a refund. Charges that are not disputed within sixty (60) days of the date charged are conclusively deemed accurate. You must provide Stork with accurate factual information to help Stork determine if any tax is due with respect to the provision of the Services, and if Stork is required by law to collect taxes on the provision of the Services, you must pay Stork the amount of the tax that is due or provide satisfactory evidence of your exemption from the tax. You authorize Stork to obtain a credit report at any time during the term of the Agreement. 8. FEE INCREASES . For those Services provided on a month-to-month term, we may increase fees at any time on thirty (30) days advance written notice. If your Order contains Services with a specified term longer than one month, then we may increase your fees effective as of the first day of the renewal term that first begins thirty (30) days from the day of our written notice of a fee increase. In addition, if during the initial term or any renewal term there is an increase in the Producer Price Index over the Producer Price Index reported for the month in which you signed your Order, we may increase your fees by the same percentage as the increase in the Producer Price Index; provided that we may not increase your fees pursuant to this sentence more often than once per twelve months, and we must give you at least thirty (30) days advance written notice of the increase. The "Producer Price Index" means the Producer Price Index for Finished Goods, WPUSOP3000, not seasonally adjusted, and first published as "preliminary" data by the United States Bureau of Labor Statistics in its PPI Detailed Report or successor publication. For historical information on the Producer Price Index, you may visit the Bureau of Labor Statistics website. (Example: i f the Producer Price Index for the month in which you sign the Order is 186, and then increases in a subsequent month during the term of the Order to 195, we may increase your fees by up to 4.8% ). 9. SUSPENSION. We may suspend the Services without liability if: (i) we reasonably believe that the Services are being used (or have been or will be used) in violation of the Agreement, (ii) we discover that you are, or are affiliated in any manner with, a person who has used similar services abusively in the past; (iii) you don't cooperate with our reasonable investigation of any suspected violation of the Agreement; (iv) we reasonably believe that the Services have been accessed or manipulated by a third party without your consent, (v) we reasonably believe that suspension of the Services is necessary to protect our network or our other customers, (vi) a payment for the Services is overdue, (vii) we find your behavior may harm our business, reputation, or other users, (viii) your account is inactive, or (ix) suspension is required by law. We will give you reasonable advance notice of a suspension under this paragraph and a chance to cure the grounds on which the suspension are based, but we reserve the right to suspend your account immediately if necessary by our sole judgment. If the suspension was based on your breach of your obligations under the Agreement, then we may continue to charge you the fees for the Services during the suspension, and may charge you a reasonable reinstatement fee (not to exceed $150) upon reinstatement of the Services. 10. TERMINATION FOR CONVENIENCE; EARLY TERMINATION FEE. You may terminate the Agreement for convenience at any time on thirty (30) days advance written notice. If you terminate the Agreement for convenience, in addition to other amounts you may owe, you must pay an early termination fee equal to any minimum monthly financial commitment you have made for the remaining portion of the then-current term. 11. TERMINATION FOR BREACH. We may terminate the Agreement for breach on written notice if: (i) we discover that the information you provided to us about yourself or your proposed use of the Services was materially inaccurate or incomplete, (ii) if you are an individual, you were not at least 18 years old or otherwise did not have the legal capacity to enter into the Agreement at the time you submitted the Order , or if you are an entity or fiduciary, the individual submitting the Order did not have the legal right or authority to enter into the Agreement on behalf of the person represented to be the customer, (iii) your payment of any invoiced amount is overdue, and you do not pay the overdue amount within three (3) days of our written notice, (iv) a credit report indicates you no longer meet our reasonable credit criteria, provided that if we terminate on these grounds, we must give you a reasonable opportunity to migrate your environment out of Stork in an orderly fashion, (v) you use the Services in violation of the AUP and fail to remedy the violation within ten (10) days of our written notice, (vi) you violate the AUP more than once, even if you cure each violation, or (vii) you fail to comply with any other provision of the Agreement and do not remedy the failure within thirty (30) days of our notice to you describing the failure. You may terminate the Agreement for breach on written notice if: (i) we materially fail to provide the Services as agreed and do not remedy that failure within five (5) days of your written notice describing the failure, or (ii) we materially fail to meet any other obligation stated in the Agreement and do not remedy that failure within thirty (30) days of your written notice describing the failure. 12. ACCESS TO DATA. 12.1 You will not have access to your data stored on the Services during a suspension or following termination. 13. ACCESS TO YOUR CUSTOMER DATA OR USE OF THE SERVICES. Stork is not responsible to you for unauthorized access to your data or the unauthorized use of the Services unless the unauthorized access or use results from Stork's failure to meet its security obligations stated in the Agreement. You are responsible for the use of the Services by any employee of yours, any person to whom you have given access to the Services, and any person who gains access to your data or the Services as a result of your failure to use reasonable security precautions, even if such use was not authorized by you. Stork agrees that it will not use or disclose Customer Data. Customer Data is and at all times shall remain the exclusive property of Customer and will remain in the exclusive care, custody, and control of Customer. 14. DISCLAIMERS. 14.1 We do not promise that the Services will be uninterrupted, error-free, or completely secure. You acknowledge that there are risks inherent in Internet connectivity that could result in the loss of your privacy, Customer Data, Confidential Information, and property. Stork has no obligation to provide security other than as stated in this Agreement. We disclaim any and all warranties not expressly stated in the Agreement, including the implied warranties of merchantability, fitness for a particular purpose, and noninfringement. You are solely responsible for the suitability of the service chosen, including the suitability as it relates to your Customer Data. The Services are provided AS IS, subject to any applicable Service Level Agreement (as described in Section 5 above). Any voluntary services we may perform for you at your request and without any additional charge are provided AS IS, including any services that are deemed Unsupported. 14.2 Some of the services are designed to help you comply with various regulatory requirements that may be applicable to you. However, you are responsible for understanding the regulatory requirements applicable to your business and for selecting and using those services in a manner that complies with the applicable requirements. 14.3 You are solely responsible for determining the suitability of the Services for your use in light of any applicable regulations such as HIPAA, GLB, and in compliance with the EU Data Privacy requirements or other applicable data privacy laws and regulations. 15. EXPORT MATTERS. 16. CONFIDENTIAL INFORMATION. Each of us agrees not to use the other's Confidential Information except in connection with the performance or use of the Services, as applicable, the exercise of our respective legal rights under the Agreement, or as may be required by law. Each of us agrees not to disclose the other's Confidential Information to any third person except as follows: (i) to our respective service providers, agents, and representatives, provided that such service providers, agents, or representatives agree to confidentiality measures that are at least as stringent as those stated in this Agreement. (ii) to law enforcement or government agency if required by a subpoena or other compulsory legal process, or if either of us believes, in good faith, that the other's conduct may violate applicable criminal law as required by law; or (iii) in response to a subpoena or other compulsory legal process, provided that each of us agrees to give the other written notice of at least seven (7) days prior to disclosing Confidential Information under this subsection (or prompt notice in advance of disclosure, if seven (7) days advance notice is not reasonably feasible), unless the law forbids such notice. 17. LIMITATION ON DAMAGES. Our obligations to you are defined by this Agreement. We are not liable to you for failing to provide the Services unless the failure results from a breach of an applicable Service Level Agreement, or results from our gross negligence or willful misconduct. The credits stated in any applicable Service Level Agreement are your sole and exclusive remedy for our failure to meet those guarantees for which credits are provided unless such failure is due to Stork's willful misconduct. Neither of us (nor any of our employees, agents, affiliates or suppliers) is liable to the other for any lost profits or any other indirect, special, incidental or consequential loss or damages of any kind, or for any loss that could have been avoided by the damaged party's use of reasonable diligence, even if the party responsible for the damages has been advised or should be aware of the possibility of such damages. In no event shall either of us be liable to the other for any punitive damages. Notwithstanding anything in the Agreement to the contrary, except for liability based on willful misconduct or fraudulent misrepresentation, and liability for death or personal injury resulting from Stork's negligence, the maximum aggregate monetary liability of Stork and any of its employees, agents, suppliers, or affiliates in connection with the Services, the Agreement, and any act or omission related to the Services or Agreement, under any theory of law (including breach of contract, tort, strict liability, violation of law, and infringement) shall not exceed the greater of (i) the amount of fees you paid for the Services for the six months prior to the occurrence of the event giving rise to the claim, or (ii) Five Hundred Dollars ($500.00). 18. INDEMNIFICATION. If we, our affiliates, or any of our or their respective employees, agents, or suppliers (the "Stork Indemnitees") are faced with a legal claim by a third party arising out of your actual or alleged gross negligence, willful misconduct, violation of law, failure to meet the security obligations required by the Agreement, violation of the AUP, or violation of Section 15 (Export Matters) of these Terms of Service, then you will pay the cost of defending the claim (including reasonable attorney fees) and any damages award, fine, or other amount that is imposed on the Stork Indemnitees as a result of the claim. Your obligations under this Section include claims arising out of the acts or omissions of your employees, any other person to whom you have given access to the Services, and any person who gains access to the Services as a result of your failure to use reasonable security precautions, even if the acts or omissions of such persons were not authorized by you. If you resell the Services, the grounds for indemnification stated above also include any claim brought by your customers or end users arising out of your resale of the Services. We will choose legal counsel to defend the claim, provided that these decisions must be reasonable and must be promptly communicated to you. You must comply with our reasonable requests for assistance and cooperation in the defense of the claim. We may not settle the claim without your consent, although such consent may not be unreasonably withheld. You must pay expenses due under this Section as we incur them. 19. WHO MAY USE THE SERVICES. You may resell the Services, but you are responsible for use of the Services by any third party to the same extent as if you were using the Services yourself. If you resell any part of the Services, then you must include the content of Section 23 (No High Risk Use). Unless otherwise agreed, Stork will provide support only to you, not to any other person you authorize to use the Services. There are no third party beneficiaries to the Agreement, meaning that third parties do not have any rights against either of us under the Agreement. 20. CHANGES TO THE ACCEPTABLE USE POLICY. We may change our Acceptable Use Policy, provided that any changes are reasonable and consistent with applicable law and industry norms. Any such changes made during the term of your Agreement will become effective to your account upon the first to occur of: (i) renewal, (ii) your execution of a new/additional Order for your account that incorporates the revised AUP, or (iii) thirty (30) days following our notice to you describing the change. If the change materially and adversely affects you, you may terminate the Agreement by giving us written notice of termination on such grounds no later than thirty (30) days following the date the change became effective for your account, and we will not enforce the change with respect to that account for thirty (30) days following the date of your notice. If you terminate the Services because the change adversely affects you, we may decide not to enforce that change with respect to your account and keep your Agreement in place for the remainder of the term. 21. NOTICES. Your routine communications regarding the Services should be sent via electronic mail to support@storkapp.me. If you want to give us a notice regarding termination of the Agreement for breach, indemnification, or other non-routine legal matter, you should send it by electronic mail and first-class United States mail to: support@Storkapp.me Stork PO Box 26206 San Jose, CA 95159 Stork's routine communications regarding the Services and legal notices will be sent to the individual(s) you designate as your contact(s) on your account either by electronic mail, United States mail, or overnight courier, except that Stork may give notice of an amendment to the AUP by posting the notice on the control panel. Notices are deemed received as of the time delivered, or if that time does not fall within a Business Day, as defined below, as of the beginning of the first Business Day following the time delivered, except that notices of AUP amendments are deemed delivered as of the first time that you log on to the control panel after the time that the notice is posted. For purposes of counting days for notice periods, the Business Day on which the notice is deemed received counts as the first day. Notices must be given in the English language. 22. NO HIGH RISK USE . You may not use the Services in any situation where failure or fault of the Services could lead to death or serious bodily injury of any person, or to physical or environmental damage. For example, you may not use, or permit any other person to use, the Services in connection with aircraft or other modes of human mass transportation, nuclear or chemical facilities, or Class III medical devices under the Federal Food, Drug and Cosmetic Act. 23. OWNERSHIP OF INTELLECTUAL PROPERTY. Each of us retains all right, title and interest in and to our respective trade secrets, inventions, copyrights, and other intellectual property. Any intellectual property developed by Stork during the performance of the Services shall belong to Stork unless we have agreed with you in advance in writing that you shall have an interest in the intellectual property. 24. IP ADDRESSES . Upon expiration or termination of the Agreement, you must discontinue use of the Services and relinquish use of the IP addresses and server names assigned to you by Stork in connection with Services, including pointing the DNS for your domain name(s) away from Stork Services. You agree that Stork may, as it determines necessary, make modifications to DNS records and zones on Stork managed or operated DNS servers and services. 25. ASSIGNMENT/SUBCONTRACTORS. You may not assign the Agreement without Stork's prior written consent. We may assign the Agreement in whole or in part to an Affiliate with sufficient financial standing in order to meet its obligations under this Agreement or as part of a corporate reorganization or a sale of our business, and we may transfer your Confidential Information as part of any such transaction. Stork may use third party service providers to perform all or any part of the Services, but Stork remains responsible to you under this Agreement for work performed by its third party service providers to the same extent as if Stork performed the Services itself. 26. FORCE MAJEURE. Neither of us will be in violation of the Agreement if the failure to perform the obligation is due to an event beyond our control, such as significant failure of a part of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorism, or other events of a magnitude or type for which precautions are not generally taken in the industry. 27. GOVERNING LAW, LAWSUITS. The Agreement is governed by the laws of the State of Texas, exclusive of any Texas choice of law principle that would require the application of the law of a different jurisdiction, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Each of us agrees that any dispute or claim, including without limitation, statutory, contract or tort claims, relating to or arising out of this Agreement or the alleged breach of this Agreement, shall, upon timely written request of either of us, be submitted to binding arbitration. The party asserting the claim may elect to have the arbitration be in-person, telephonic or decided based on written submissions. The arbitration shall be conducted in the city in which you reside. The arbitration shall proceed in accordance with the commercial arbitration rules of the American Arbitration Association ("AAA") in effect at the time the claim or dispute arose. The arbitration shall be conducted by one arbitrator from AAA or a comparable arbitration service who is selected pursuant to the applicable rules of the AAA. The arbitrator shall issue a reasoned award with findings of fact and conclusions of law and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Either you or we may bring an action in any court of competent jurisdiction to compel arbitration under this Agreement, or to enforce or vacate an arbitration award. We will pay the fee for the arbitrator and your filing fee, to the extent that it is more than a court filing fee. We agree that we will not seek reimbursement of our fees and expenses if the arbitrator rules in our favor. You and we waive any right to a trial by jury, so that disputes will be resolved through arbitration. No claim subject to this provision may be brought as a class or collective action, nor may you assert such a claim as a member of a class or collective action that is brought by another claimant. Each of us agrees that we will not bring a claim under the Agreement more than two years after the time that the claim accrued. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. 28. SOME AGREEMENT MECHANICS. These Terms of Service may have been incorporated in your Order by reference to a page on the website. Although we may from time to time revise the Terms of Service posted on that page, those revisions will not be effective as to an Order that we accepted prior to the date we posted the revision, and your Order will continue to be governed by the Terms of Service posted on the effective date of the Order. However, any amended Terms of Service will become effective the earlier of either your acceptance of the amended Terms of Service, your continued use of the Services after notice of the amended Terms of Service, or thirty days after the date Stork posts such amended Terms of Service on the Stork or website. In addition, if over time you sign multiple Orders for a single account, then the Terms of Service incorporated in the latest Order posted on the effective date of the latest Order will govern the entire account. Stork may accept or reject any Order you submit in its sole discretion. Stork's provisioning of the Services described in an Order shall be Stork's acceptance of the Order. An Order may be amended by a formal written agreement signed by both parties, or by an exchange of correspondence, including electronic mail, that includes the express consent of an authorized individual for each of us. Any such correspondence that adds or modifies Services in connection with an account established by an Order shall be deemed to be an amendment to that Order, notwithstanding the fact that the correspondence does not expressly refer to the Order. Other than as stated herein, the Agreement may be modified only by a formal document signed by both parties. If there is a conflict between the terms of any of the documents that comprise the Agreement, the documents will govern in the following order: Order, Terms of Service, and the Acceptable Use Policy. If any part of the Agreement is found unenforceable by a court or other tribunal, the rest of the Agreement will nonetheless continue in effect, and we agree that the tribunal may reform the unenforceable part if it is possible to do so consistent with the material economic incentives of the parties resulting in this Agreement. Each of us may enforce each of our respective rights under the Agreement even if we have waived the right or failed to enforce the same or other rights in the past. Our relationship is that of independent contractors and not business partners. Neither of us is the agent for the other, and neither of us has the right to bind the other on any agreement with a third party. The captions in the Agreement are for convenience only and are not part of the Agreement. The use of the word "including" in the Agreement shall be read to mean "including without limitation." Sections 1, 7, 16, 17, 18, 21, 23, 27, 28, and all other provisions that by their nature are intended to survive expiration or termination of the Agreement shall survive expiration or termination of the Agreement. If you have made any change to the Agreement documents that you did not bring to our attention in a way that is reasonably calculated to put us on notice of the change, the change shall not become part of the Agreement. The Agreement may be signed in multiple counterparts, which, taken together, will be considered one original. Facsimile signatures, signatures on an electronic image (such as .pdf or .jpg format), and electronic signatures shall be deemed to be original signatures. This Agreement is the complete and exclusive agreement between you and Stork regarding its subject matter and supersedes and replaces any prior agreement, understanding, or communication, written or oral. ADDITIONAL TERMS FOR CERTAIN SERVICES 29. UNSUPPORTED CONFIGURATION ELEMENTS OR SERVICES. If you ask us to implement a configuration element (hardware or software) or other service in a manner that is not customary at Stork, or that is in "end of life" or "end of support" status, we may designate the element or service as "unsupported," "non-standard," "best efforts," "reasonable endeavor," "one-off," "EOL," "end of support," or with like term in the Order (referred to in this Section as an "Unsupported Service"). Stork makes no representation or warranty whatsoever regarding any Unsupported Service, and you agree that Stork will not be liable to you for any loss or damage arising from the provision of the Unsupported Service. The Service Level Agreement will not apply to the Unsupported Service, or any other aspect of the Services that is adversely affected by the Unsupported Service. You acknowledge that Unsupported Services may not interoperate with Stork's other services. 30. SERVICES MANAGEMENT 30.1 Filtering. While does provide some email filtering services designed to filter spam it does not provide virus scanning and Stork recommends that you employ additional security measures to protect against spam, email phishing attempts and email infected with viruses. Email that is quarantined by the filtering system is excluded from the Service Level Agreements. will use commercially reasonable efforts to deliver your email messages. Third party filtering services and other policies of recipient email services may from time to time prevent successful delivery of your messages. Recipient email services may block the attempts of to deliver email successfully. While will reattempt to deliver email according to its policies, it does not store outbound email messages so if the email is not accepted by the recipient email service, it will be lost. You acknowledge that the technological limitations of the filtering service will likely result in the capture of some legitimate email and the failure to capture some unwanted email, including email infected with viruses . In addition, you acknowledge that there is no guarantee that your email will be delivered successfully and your email will be lost if it is not accepted by the recipient email service. You hereby release Stork and its employees, agents, affiliates, and third party suppliers from any liability for damages arising from the failure of 's filtering services to capture unwanted email or from the capture of legitimate email, or from a failure of your email to reach its intended recipient. 30.2 Message Size Limitations . An individual email message that exceeds the per-message size limit (including attachments) specified in the documentation or it may be permanently lost. 30.3 Content Privacy. Your email messages and other items sent or received via the mail service will include: (i) the content of the communication ("content"), and (ii) certain information that is created by the systems and networks that are used to create and transmit the message (the " message routing data"). The content includes things like the text of email messages and attached media files, and is generally the information that could be communicated using some media other than email (like a letter, telephone call, CD, DVD, etc.) The message routing data includes information such as server hostnames, IP addresses, timestamps, mail queue file identifiers, and spam filtering information, and is generally information that would not exist but for the fact that the communication was made via email. The content of your items is your Confidential Information and is subject to the restrictions on use and disclosure described in this Terms of Service. However, you agree that we may view and use the message routing data for our general business purposes, including maintaining and improving security, improving our services, and developing products. In addition, you agree that we may disclose message routing data to third parties in aggregate statistical form, provided that we do not include any information that could be used to identify you. 30.4 Usage Data . We collect and store information related to your use of the Services, such as use of the Website, API, SMTP, POP3, IMAP, and filtering choices and usage. You agree that we may use this information for our general business purposes and may disclose the information to third parties in aggregate statistical form, provided that we do not include any information that could be used to identify you. 31. SERVICE OPTIMIZATION . By using the Services, you agree that we may establish new procedures for your use of the Services as we deem necessary for the optimal performance of the Services. 32. TEST SERVICES. If you use any Services that have been designated as a "Beta" service, limited release, pilot test, early access program, preview, or similar designation, then your use of that Service is subject to the terms. 2023 Stork 服务条款 Stork（“我们”或“Stork”）与订购 Stork 服务的客户（“您”或“客户”）之间的服务条款。 协议。 您对 Stork 服务的使用受这些服务条款、可接受使用政策和您的订单条款的约束。 当我们在任何订单、服务条款或可接受的使用政策中使用术语“协议”时，我们统指所有这些。 这些服务条款的第 1 至 29 条规定了适用于所有服务的一般条款，第 30 至 34 条规定了仅当您选择购买这些部分中描述的特定服务时才适用的附加条款。 如果提交订单的个人代表公司或其他法律实体这样做，则该个人表示他或她有权约束该实体遵守协议。 一般条款 1.定义术语 2. Stork 的义务 3. 您的义务 4. 访问服务 5. 服务水平协议 6. 任期 七、费用 8. 费用增加 9.暂停 10. 为方便而终止； 提前终止费 11. 违约终止 12. 访问数据 13. 未经授权访问您的数据或使用服务 14.免责声明 十五、出口事宜 16. 机密信息 17. 损害赔偿限制 18. 赔偿 19. 谁可以使用服务 20. 可接受使用政策的变更 21. 注意事项 22. 禁止高风险使用 23. 知识产权的所有权 24. IP 地址 25.服务管理代理 26. 转让/分包商 27. 不可抗力 28. 适用法律、诉讼 29. 一些协议机制 某些服务的附加条款 30. 不支持的配置元素或服务 31. 邮件服务 32.服务优化 33. 测试服务 34. 服务 1. 定义的条款。 本协议中使用的某些词语具有特定含义： “可接受的使用政策”或“AUP”是指自您签署订单之日起的可接受的使用政策，它可能会根据下文第 20 条进行修改。 “API”是指应用程序编程接口。 “附属公司”是指现在或以后由 Stork 的最终母公司控制的任何和所有法人实体。 就此定义而言，“控制”是指直接或间接持有超过百分之五十 (50%) 已发行股本或超过百分之五十 (50%) 的投票权的实体 股东大会，或有权任命和罢免大多数董事或以其他方式指导该法人实体的活动。 “工作日”是指上午 8:00 至下午 5:00。 周一至周五。 “机密信息”是指我们一方向另一方披露的所有信息，无论是在协议生效日期之前还是之后，接收方应合理理解为机密信息，包括：(i) 未公布的价格和其他服务条款， 审计和安全报告、产品开发计划、各方与其业务活动或财务相关的非公开信息、数据中心设计（包括您在参观数据中心时可能观察到的非图形信息）、服务器配置设计和其他 专有信息或技术，以及 (ii) 标记为或以其他方式明确指定为机密的信息。 我们中的一个人在没有参考另一方的机密信息的情况下自行开发的信息，或者我们中的一个人通过违反协议或适用法律以外的方式获得的信息，不应成为另一方的“机密信息” . 机密信息不应包括客户数据。 “客户数据”是指使用服务接收、存储或传输的所有数据、记录、文件、输入材料、报告、表格和其他此类项目。 “订单”是指：(i) 您为服务提交或接受的在线订单，(ii) 由 Stork 提供给您以供签名的描述服务类型的任何其他书面订单（电子或纸质形式） 您正在购买并由您以手动或电子方式签署，以及 (iii) 您通过控制面板或 API 使用或提供服务。 “个人身份信息”或“PII”是指：任何可识别个人身份的信息与该个人的敏感和非公开财务、健康或其他数据或属性的组合，例如个人姓名、地址的组合 ，或带有个人社会保障号码或其他政府颁发的号码、财务帐号、出生日期、地址、生物特征数据、母亲的婚前姓名或其他个人身份信息的电话号码； “服务”是指订单中描述的软件和服务，包括您通过网站自行提供或通过 API 使用的任何服务。 “支持”是指 (i) 接受过与服务相关的培训和经验的 Stork 员工将在周一至周五中部标准时间晚上 8 点至下午 6 点通过电话、聊天或电子邮件“现场”提供服务。 发送电子邮件至 support@storkapp.me 可获得支持。 (ii) Stork 提供的适用于您订购的特定服务的任何额外支持级别。 2. Stork 的义务。 视 Stork 接受您的订单而定，并根据这些服务条款，Stork 同意提供您的订单中描述的服务和支持。 根据 Stork 的合理判断，Stork 同意至少遵循同样严格的安全程序。 3. 您的义务。 您同意执行以下各项：(i) 遵守适用法律和可接受的使用政策 (ii) 在到期时支付服务费用，(iv) 根据您对服务的使用采取合理的安全预防措施，包括 加密传输至服务（包括底层服务器和设备）以及存储在服务（包括底层服务器和设备）上的任何 PII (v) 配合 Stork 对中断、安全问题和任何涉嫌违反协议的合理调查，(vi) 保留您的 帐单联系人和其他帐户信息是最新的； (vii) 立即通知 Stork 任何未经授权使用您的帐户或任何其他违反安全的行为。 如果我们之间就适用法律或 AUP 的解释产生争议，应以 Stork 的合理决定为准。 客户数据安全：除了上述义务外，您承认您全权负责采取措施维护客户数据的适当安全、保护和备份。 Stork 对客户数据的安全义务仅限于上文第 2 节中所述的义务。 Stork 对客户数据的安全性不做任何其他陈述。 客户全权负责根据与服务一起使用的客户数据类型确定服务的适用性。 4. 访问服务。 您可以通过在线控制面板或 API 访问服务。 Stork 可能会随时修改网站或 API，或者可能会过渡到新的 API。 您对从 Stork 或网站下载的任何 API 的使用受名为“COPYING”或“LICENSE”或类似标题的文件中的代码所包含的许可条款的约束。 5. 服务水平协议。 服务水平协议如下： 5.1 我们保证服务在任何给定的每月计费周期内 99.9% 的时间可用，定期维护除外。 5.2 对于每 30 分钟的停机时间，您将有权获得月费 5% 的抵免，每月计费期间最高抵免 100% 的费用。 5.3 就本 SLA 而言，“服务”是指客户发现、邮件和产品引用服务。 5.4 限制 5.4.1 如果您违反了与 Stork 的服务协议（包括您对我们的付款义务），在您纠正违约之前，您无权获得信用。 如果不是因为您违反与 Stork 的协议或您滥用服务而导致停机，您无权获得退款。 对于因拒绝服务攻击、病毒活动、黑客攻击或我们无法控制的任何其他情况而导致的停机或中断，您无权获得积分。 5.4.2 要获得积分，您必须在停机时间结束后三十 (30) 天内通过发送电子邮件至 support@storkapp.me 申请积分。 您必须证明您对服务的使用因停机时间而受到某种不利影响，才有资格获得抵免。 5.4.3 尽管本服务水平协议中有任何相反规定，每月计费期间的最高总信用额（包括所有保证）不得超过您在该计费期间费用的 100%。 如果没有此限制，则可用的积分将不会结转至未来的计费周期。 6. 学期。 每份订单的初始期限从我们向您提供服务之日开始，并持续到订单中规定的期限。 如果订单中未规定期限，则初始期限为一个月。 初始期限届满后，订单将自动续订一个月的连续续订期限，除非且直到我们中的一方在初始期限或当时的期限届满前向另一方发出不续订的书面通知 续订期限（如适用）。 如果您想取消帐户，可以发送电子邮件至 support@storkapp.me。 7. 费用。 Stork 将根据您的订单向您收取费用。 除非您另有安排，否则 Stork 将向您收取费用如下：(i) 经常性费用，提前，在每个账单周期的第一天或前后，以及 (ii) 非经常性费用（例如初始设置费用、超额费用、计算费用 周期费用和域名注册）在发生之日或前后，或在发生之日之后的计费周期的第一天或前后，由 Stork 选择； 前提是 Stork 可能会等到应付总费用至少达到 50 美元后才从您的信用卡中扣款。 除非订单中另有约定，否则您的账单周期将为每月，从 Stork 首次向您提供服务之日开始。 如果我们因任何原因拒绝向您的信用卡收费，Stork 可能会暂停所有服务（包括根据任何不相关的订单或我们可能与您达成的其他协议提供的服务）。 Stork 可能对逾期金额收取每月 1.5% 的利息（如果低于 1.5%，则为最高法定利率）。 如果任何款项逾期超过三十 (30) 天，并且 Stork 提起法律诉讼或聘请收款机构，您还必须支付 Stork 的合理收款费用，包括律师费和法庭费用。 所有费用均以美元列示并收取。 我们可能欠您的任何“信用”，例如因未能满足服务水平协议而欠您的信用，将适用于您应支付的服务费用，并且不会作为退款支付给您。 在收费之日起六十 (60) 天内没有争议的收费最终被视为准确无误。 您必须向 Stork 提供准确的事实信息，以帮助 Stork 确定是否应就提供服务缴纳任何税款，并且如果法律要求 Stork 就提供服务征税，您必须向 Stork 支付 应缴纳的税款或提供令人满意的免税证据。 您授权 Stork 在协议期限内随时获取信用报告。 8. 费用增加。 对于按月提供的服务，我们可以在提前三十 (30) 天发出书面通知的情况下随时增加费用。 如果您的订单包含指定期限超过一个月的服务，那么我们可能会在我们发出书面费用增加通知之日起三十 (30) 天的续订期限的第一天起增加您的费用。 此外，如果在初始期限或任何续订期限内，生产者价格指数的涨幅超过了您签署订单当月报告的生产者价格指数，我们可能会按与增加的百分比相同的百分比增加您的费用 生产者价格指数； 前提是我们根据这句话增加您的费用的频率不得超过每十二个月一次，并且我们必须至少提前三十 (30) 天书面通知您增加费用。 “生产者价格指数”是指制成品生产者价格指数 WPUSOP3000，未经季节性调整。 有关生产者价格指数的历史信息，您可以访问劳工统计局网站。 （示例：如果您签署订单当月的生产者价格指数为 186，然后在订单有效期内的下一个月增加至 195，我们可能会将您的费用增加最多 4.8%）。 9. 停止服务。 如果出现以下情况，我们可能会暂停服务而不承担任何责任：(i) 我们合理地认为服务的使用（或已经或将要使用）违反协议，(ii) 我们发现您是或隶属于任何 与过去滥用类似服务的人相处的方式； (iii) 您不配合我们对任何涉嫌违反本协议的行为进行的合理调查； (iv) 我们有理由相信服务已被第三方未经您的同意访问或操纵，(v) 我们有理由认为有必要暂停服务以保护我们的网络或我们的其他客户，(vi) 支付 服务已过期，(vii) 我们发现您的行为可能损害我们的业务、声誉或其他用户，(viii) 您的账户处于不活跃状态，或 (ix) 法律要求暂停服务。 我们将根据本段向您发出合理的暂停通知，并有机会补救暂停所依据的理由，但我们保留在必要时根据我们的单方面判断立即暂停您的帐户的权利。 如果暂停是基于您违反协议规定的义务，那么我们可能会在暂停期间继续向您收取服务费用，并可能会在恢复服务时向您收取合理的恢复费用（不超过 1000 人民币） . 10. 为方便而终止； 提前终止费。 为方便起见，您可以随时提前三十 (30) 天发出书面通知终止本协议。 如果您为了方便而终止协议，除此之外对于您可能欠付的其他金额，您必须支付一笔提前终止费，该费用等于您为当前期限的剩余部分做出的任何最低月度财务承诺。 11. 因违反而终止。 如果出现以下情况，我们可能会因违反协议而终止协议：(i) 我们发现您向我们提供的关于您自己或您对服务的拟议使用的信息在实质上不准确或不完整，(ii) 如果您是个人，您是 在您提交订单时未满 18 岁或不具备签订协议的法律能力，或者如果您是实体或受托人，则提交订单的个人没有合法权利或授权 代表代表客户的人签订协议，(iii) 您逾期支付任何发票金额，并且您未在我们发出书面通知后三 (3) 天内支付逾期金额，(iv) a 信用报告表明您不再符合我们合理的信用标准，前提是如果我们基于这些理由终止，我们必须给您合理的机会以有序的方式将您的环境迁移出 Stork，(v) 您使用服务违反 AUP 且未能在我们发出书面通知后十 (10) 天内纠正违规行为，(vi) 您多次违反 AUP，即使您纠正了每一次违规行为，或 (vii) 您未能遵守 AUP 的任何其他规定 协议，并且在我们通知您描述故障后三十 (30) 天内不要补救故障。 如果出现以下情况，您可以以书面通知为由终止协议：(i) 我们实质上未能按照约定提供服务，并且在您书面通知描述故障后五 (5) 天内未补救该故障，或 (ii) 我们实质上 未能履行协议中规定的任何其他义务，并且在您书面通知描述失败后的三十 (30) 天内未补救该失败。 12. 访问数据。 12.1 在暂停期间或终止后，您将无法访问存储在服务上的数据。 13. 访问您的客户数据或使用服务。 对于未经授权访问您的数据或未经授权使用服务，Stork 不对您负责，除非未经授权访问或使用是由于 Stork 未能履行协议中规定的安全义务造成的。 您对您的任何员工、您授予服务访问权限的任何人以及因您未能采取合理的安全预防措施而获得您的数据或服务访问权限的任何人使用服务负责 ，即使此类使用未经您授权。 Stork 同意不会使用或披露客户数据。 客户数据是且始终是客户的专有财产，并将由客户专有照管、保管和控制。 14. 免责声明。 14.1 我们不承诺服务不会中断、没有错误或完全安全。 您承认 Internet 连接存在固有风险，可能导致您的隐私、客户数据、机密信息和财产丢失。 Stork 没有义务提供本协议规定以外的担保。 我们否认协议中未明确规定的任何和所有保证，包括适销性、特定用途适用性和非侵权的默示保证。 您对所选服务的适用性负全部责任，包括与您的客户数据相关的适用性。 服务按原样提供，受任何适用的服务水平协议（如上文第 5 节所述）的约束。 我们可以根据您的要求为您提供的任何自愿服务均按原样提供且不收取任何额外费用，包括任何被视为不受支持的服务。 14.2 某些服务旨在帮助您遵守可能适用于您的各种监管要求。 但是，您有责任了解适用于您的业务的监管要求，并以符合适用要求的方式选择和使用这些服务。 14.3 您全权负责根据 HIPAA、GLB 等任何适用法规并遵守欧盟数据隐私要求或其他适用的数据隐私法律法规来确定服务是否适合您使用。 15. 出口事宜。 16. 机密信息。 我们每个人都同意不使用对方的机密信息，除非与服务的履行或使用有关（如适用）、根据协议行使我们各自的合法权利或法律可能要求。 我们每个人都同意不向任何第三方披露对方的机密信息，但以下情况除外： (i) 我们各自的服务提供商、代理人和代表，前提是此类服务提供商、代理人或代表同意采取至少与本协议中规定的保密措施一样严格的保密措施。 (ii) 如果传票或其他强制性法律程序要求，或者如果我们中的任何一方真诚地认为另一方的行为可能违反法律要求的适用刑法，则向执法部门或政府机构披露； 或者 (iii) 响应传票或其他强制性法律程序，前提是我们每个人都同意在根据本款披露机密信息之前至少七 (7) 天向另一方发出书面通知（或在披露前及时通知） ，如果提前七 (7) 天通知不合理可行），除非法律禁止此类通知。 17. 损害赔偿限制。 我们对您的义务由本协议定义。 对于未能提供服务，我们不对您承担责任，除非该失败是由于违反适用的服务水平协议造成的，或者是由于我们的重大疏忽或故意不当行为造成的。 任何适用的服务水平协议中规定的积分是您对我们未能满足提供积分的保证的唯一和排他性补救措施，除非此类失败是由于 Stork 的故意不当行为造成的。 我们（或我们的任何员工、代理人、附属公司或供应商）均不就任何利润损失或任何其他间接、特殊、附带或后果性损失或任何种类的损害，或任何可能因损失而造成的损失向对方承担责任 受害方通过合理的努力避免了损失，即使负责损害的一方已被告知或应该意识到此类损害的可能性。 在任何情况下，我们中的任何一方均不对另一方承担任何惩罚性赔偿责任。 尽管协议中有任何相反规定，但基于故意不当行为或欺诈性失实陈述的责任，以及因 Stork 的疏忽造成的死亡或人身伤害的责任，Stork 及其任何员工、代理人、供应商或 根据任何法律理论（包括违约、侵权、严格责任、违法和侵权），与服务、协议以及与服务或协议相关的任何作为或不作为的附属公司不得超过更大的 (i) 在引起索赔的事件发生之前的六个月内，您为服务支付的费用金额，或 (ii) 五百美元 ($500.00)。 18. 赔偿。 如果我们、我们的关联公司或我们或他们各自的任何员工、代理人或供应商（“Stork Indemnitees”）因您实际或涉嫌的重大过失、故意不当行为、违规行为而面临第三方的法律索赔 法律、未能履行协议要求的安全义务、违反 AUP 或违反本服务条款第 15 条（出口事项），则您将支付索赔抗辩费用（包括合理的律师费） 以及因索赔而对 Stork Indemnitees 征收的任何损害赔偿金、罚款或其他金额。 您在本条项下的义务包括因您的员工、您授予服务访问权的任何其他人以及因您未能使用合理的安全措施而获得服务访问权的任何人的作为或不作为而引起的索赔 预防措施，即使这些人的作为或不作为未经您授权。 如果您转售服务，上述赔偿理由还包括您的客户或最终用户因您转售服务而提出的任何索赔。 我们将选择法律顾问为索赔辩护，前提是这些决定必须合理并且必须及时传达给您。 您必须遵守我们在索赔辩护中的合理协助与合作请求。 未经您的同意，我们可能不会解决索赔，但不得无理拒绝此类同意。 您必须支付本节项下到期的费用。 19. 谁可以使用服务。 您可以转售服务，但您对任何第三方对服务的使用负有与您自己使用服务相同的责任。 如果您转售服务的任何部分，则必须包括第 23 条（禁止高风险使用）的内容。 除非另有约定，否则 Stork 将仅向您提供支持，而不向您授权使用服务的任何其他人提供支持。 本协议没有第三方受益人，这意味着第三方在本协议项下不享有针对我们任何一方的任何权利。 20. 可接受使用政策的变更。 我们可能会更改我们的可接受使用政策，前提是任何更改都是合理的并且符合适用的法律和行业规范。 在您的协议期限内所做的任何此类更改将在以下情况首次发生时对您的账户生效：(i) 续订，(ii) 您为您的账户执行包含修订后的 AUP 的新/附加订单，或 ( iii) 在我们向您发出描述变更的通知后三十 (30) 天。 如果变更对您产生重大不利影响，您可以在变更对您的帐户生效之日起三十 (30) 天内以此类理由向我们发出书面终止通知来终止协议，我们不会强制执行变更 在您发出通知之日后三十 (30) 天内对该帐户进行处理。 如果您因为更改对您造成不利影响而终止服务，我们可能会决定不对您的帐户执行该更改，并在剩余期限内保留您的协议。 21. 通知。 您关于服务的日常通信应通过电子邮件发送至 support@storkapp.me。 如果您想向我们发出有关因违约、赔偿或其他非常规法律问题而终止协议的通知，您应该通过电子邮件将其发送至： support@Storkapp.me Stork 关于服务和法律通知的例行通信将通过电子邮件发送给您在您的帐户中指定为联系人的个人，但 Stork 可能会发出通知 通过在控制面板上张贴通知来修改 AUP。 通知在送达之时被视为已收到，或者如果该时间不在以下定义的营业日内，则从送达时间后的第一个营业日开始算起，但 AUP 修订通知被视为送达 发布通知后您第一次登录控制面板的时间。 为了计算通知期限的天数，通知被视为收到的营业日算作第一天。 通知必须以英语提供。 22. 禁止高风险使用。 在服务故障或故障可能导致任何人死亡或严重人身伤害，或者物理或环境破坏的任何情况下，您不得使用服务。 例如，您不得使用或允许任何其他人使用与飞机或其他人类大众运输方式、核设施或化学设施或《联邦食品、药品和化妆品法》规定的 III 类医疗设备相关的服务。 23. 知识产权的所有权。 我们每个人都保留对我们各自的商业秘密、发明、版权和其他知识产权的所有权利、所有权和利益。 Stork 在履行服务期间开发的任何知识产权均属于 Stork，除非我们事先与您书面同意您对知识产权享有权益。 24. IP 地址。 协议到期或终止后，您必须停止使用服务并放弃使用 Stork 分配给您的与服务相关的 IP 地址和服务器名称，包括将您域名的 DNS 指向远离 Stork 服务 . 您同意 Stork 可以在其认为必要时修改 Stork 管理或运营的 DNS 服务器和服务上的 DNS 记录和区域。 25. 转让/分包商。 未经 Stork 事先书面同意，您不得转让本协议。 我们可能会将本协议全部或部分转让给具有足够财务状况的附属公司，以履行其在本协议下的义务，或者作为公司重组或出售我们业务的一部分，我们可能会转让您的机密信息作为 任何此类交易。 Stork 可能会使用第三方服务提供商来执行全部或任何部分服务，但 Stork 仍根据本协议对其第三方服务提供商执行的工作向您负责，其责任程度与 Stork 自行执行服务相同。 26. 不可抗力。 如果未能履行义务是由于我们无法控制的事件，例如部分电网的重大故障、互联网的重大故障、自然灾害、战争、暴动、叛乱、流行病、罢工或其他有组织的劳工行动、恐怖主义、 或行业内通常未采取预防措施的其他规模或类型的事件。 27. 适用法律，诉讼。 本协议受德克萨斯州法律管辖，不包括任何需要适用不同司法管辖区法律的德克萨斯州法律选择原则，以及适用的美利坚合众国法律。 本协议不受《联合国国际货物销售公约》的管辖。 我们每个人都同意，任何争议或索赔，包括但不限于法定、合同或侵权索赔，与本协议有关或由本协议引起或涉嫌违反本协议，应根据我们任何一方的及时书面请求提交 具有约束力的仲裁。 提出索赔的一方可以选择亲自、电话或根据书面意见进行仲裁。 仲裁应在您居住的城市进行。 仲裁应根仲裁协会（“AAA”）在索赔或争议发生时有效的商业仲裁规则进行。 仲裁应由 AAA 或根据 AAA 适用规则选出的类似仲裁服务机构的一名仲裁员进行。 仲裁员应根据事实调查结果和法律结论作出合理的裁决，并且可以在任何具有管辖权的法院对仲裁员作出的裁决作出判决。 您或我们可以在任何具有管辖权的法院提起诉讼，以强制根据本协议进行仲裁，或强制执行或撤销仲裁裁决。 我们将支付仲裁员的费用和您的申请费，只要它超过法庭申请费。 我们同意，如果仲裁员做出对我们有利的裁决，我们将不会要求报销我们的费用和开支。 您和我们放弃陪审团审判的任何权利，因此争议将通过仲裁解决。 受本条款约束的索赔不得作为集体诉讼或集体诉讼提起，您也不得作为另一索赔人提起的集体诉讼或集体诉讼的成员提出此类索赔。 我们每个人都同意，我们不会在索赔产生后超过两年根据协议提出索赔。 除法律要求外，未经双方事先书面同意，任何一方或仲裁员均不得披露本协议项下任何仲裁的存在、内容或结果。 28. 一些协议机制。 这些服务条款可能已通过引用网站上的页面并入您的订单。 尽管我们可能会不时修改该页面上发布的服务条款，但这些修订对于我们在发布修订日期之前接受的订单无效，您的订单将继续受条款约束 在订单生效日期发布的服务。 但是，任何修改后的服务条款将在您接受修改后的服务条款、您在收到修改后的服务条款通知后继续使用服务或 Stork 发布此类修改后的条款之日起三十天后生效，以较早者为准。 Stork 或网站上的服务。 此外，如果随着时间的推移，您为一个帐户签署了多个订单，则在最新订单生效日期发布的最新订单中包含的服务条款将适用于整个帐户。 Stork 可以自行决定接受或拒绝您提交的任何订单。 Stork 提供订单中描述的服务即为 Stork 接受订单。 订单可以通过双方签署的正式书面协议或通过包括电子邮件在内的通信往来进行修改，其中包括我们每个人的授权个人的明确同意。 任何此类增加或修改与订单建立的账户有关的服务的通信均应被视为对该订单的修正，尽管该通信并未明确提及该订单。 除此处所述外，本协议只能通过双方签署的正式文件进行修改。 如果构成本协议的任何文件的条款之间存在冲突，则这些文件将按以下顺序进行管理：订单、服务条款和可接受的使用政策。 如果法院或其他法庭发现本协议的任何部分不可执行，本协议的其余部分将继续有效，并且我们同意法庭可以改革不可执行的部分，前提是这样做可能符合实质经济 各方的激励结果在本协议中。 我们每个人都可以根据协议执行我们各自的每项权利，即使我们过去放弃了该权利或未能执行相同或其他权利。 我们的关系是独立承包商的关系，而不是业务合作伙伴的关系。 我们都不是对方的代理人，我们都无权在与第三方达成的任何协议上约束对方。 协议中的标题仅为方便起见，并非协议的一部分。 本协议中使用的“包括”一词应理解为“包括但不限于”。 第 1、7、16、17、18、21、23、27、28 节和所有其他条款，其性质旨在在协议期满或终止后继续有效，应在协议期满或终止后继续有效。 如果您对协议文件进行了任何更改，但您没有以合理计算的方式通知我们更改的方式提请我们注意，则更改不应成为协议的一部分。 本协议可以签署多份副本，这些副本合在一起将被视为一份原件。 传真签名、电子图像签名（如.pdf 或.jpg 格式）和电子签名均视为原始签名。 本协议是您与 Stork 之间就其标的物达成的完整且排他性的协议，并取代和替代任何先前的书面或口头协议、谅解或通信。 某些服务的附加条款 29. 不支持的配置元素或服务。 如果您要求我们以 Stork 不习惯的方式实施配置元素（硬件或软件）或其他服务，或者处于“生命周期结束”或“支持结束”状态，我们可以指定该元素或 服务作为“不受支持”、“非标准”、“最大努力”、“合理努力”、“一次性”、“EOL”、“支持终止”或订单中的类似术语（在本 作为“不受支持的服务”部分）。 Stork 对任何不受支持的服务不作任何陈述或保证，并且您同意 Stork 不对您因提供不受支持的服务而造成的任何损失或损害承担责任。 服务水平协议不适用于不受支持的服务，或受不受支持的服务不利影响的服务的任何其他方面。 您承认不受支持的服务可能无法与 Stork 的其他服务互操作。 30. 服务管理 30.1 过滤。 虽然确实提供了一些旨在过滤垃圾邮件的电子邮件过滤服务，但它不提供病毒扫描，并且 Stork 建议您采用额外的安全措施来防止垃圾邮件、电子邮件网络钓鱼尝试和感染病毒的电子邮件。 被过滤系统隔离的电子邮件被排除在服务水平协议之外。 将尽商业上合理的努力来发送您的电子邮件。 第三方过滤服务和收件人电子邮件服务的其他政策可能会不时阻止您的邮件成功发送。 收件人电子邮件服务可能会阻止成功发送电子邮件的尝试。 虽然会根据其策略重新尝试发送电子邮件，但它不会存储出站电子邮件消息，因此如果电子邮件未被收件人电子邮件服务接受，它将丢失。 您承认过滤服务的技术限制可能会导致捕获一些合法电子邮件而无法捕获一些不需要的电子邮件，包括感染病毒的电子邮件。 此外，您承认无法保证您的电子邮件会成功发送，如果收件人电子邮件服务不接受，您的电子邮件将会丢失。 您特此免除 Stork 及其员工、代理人、附属公司和第三方供应商对因 的过滤服务未能捕获不需要的电子邮件或捕获合法电子邮件，或因您的电子邮件未能发送至 到达预定的接收者。 30.2 消息大小限制。 超过文档中指定的每封邮件大小限制（包括附件）的单个电子邮件，否则它可能会永久丢失。 30.3 内容隐私。 您通过邮件服务发送或接收的电子邮件和其他项目将包括：(i) 通信内容（“内容”），以及 (ii) 由系统和网络创建的某些信息，这些信息用于创建和 传输消息（“消息路由数据”）。 内容包括电子邮件的文本和附加的媒体文件，通常是可以使用电子邮件以外的其他媒体（如信件、电话、CD、DVD 等）进行通信的信息。消息路由数据包括 服务器主机名、IP 地址、时间戳、邮件队列文件标识符和垃圾邮件过滤信息等信息，通常如果不是通过电子邮件进行通信，这些信息将不存在。 您物品的内容是您的机密信息，并受本服务条款中描述的使用和披露限制的约束。 但是，您同意我们可以出于一般业务目的查看和使用消息路由数据，包括维护和提高安全性、改进我们的服务以及开发产品。 此外，您同意我们可以以汇总统计的形式向第三方披露消息路由数据，前提是我们不包含任何可用于识别您身份的信息。 30.4 使用数据。 我们收集和存储与您使用服务相关的信息，例如网站、API、SMTP、POP3、IMAP 的使用以及过滤选择和使用。 您同意我们可以将此信息用于我们的一般业务目的，并可以以汇总统计形式向第三方披露信息，前提是我们不包含任何可用于识别您身份的信息。 31. 服务优化。 通过使用服务，您同意我们可以为您使用服务建立新的程序，因为我们认为这是实现服务最佳性能所必需的。 32. 测试服务。 如果您使用任何已指定为“Beta”服务、有限发布、试点测试、抢先体验计划、预览或类似名称的服务，则您对该服务的使用受条款约束。 2023 Stork